Tanoh Donald K.

Belonging to Customer Services, my service is responsible for the coherence and conformity of information communicated to the customers of WARID Cote d’Ivoire.
Besides I coordinate all the activities of trainings provided to the personnel in connection with the customers(Business centers, Contact center, distributors, franchises, security guards).
I Validate the training modules designed with my team and supervise the daily assistance of all the agents of the Customer Services and franchises, by telephone, e-mail or physically with the aim of guaranteeing the quality of service to our customers.

As the favourite interlocutor of customer which are telecoms operators, I ensure customer safisfaction and loyalty by custom relationship and daily communication.
Identify, transfer and push their requirements and find timely solution.
Understand and meet customer’s requirements while selling HUAWEI services for reaching sales goals.
Prepare training on proposed services and giving them if needed.

My task is to answer to the complaints of different types of customers (high value, prepaid, mobile phone subscribers, land phone subscribers,ADSL users); Provide business information about services and/or technical advices (for internet connection or mobile phone tips) and ensure a technical assistance if possible.
- Record and forward complaints; satisfy customers by reassure them to assure customer loyalty.
- Assist the Customer for the configuration of equipments as modems/routers and applications as mail client.

My task was to welcome customers for air flights booking on every airline companies; advise the customers on the best travelling options which are proposed to them by each company, the more interesting tariffs and routing by respecting their requirement.
Coordinate and verify plane booking choices and provide quotation tarif for different companies.
Looking for and assist new prospects for the travel agency of the OLIZAI group principally near ministries and private companies with an important travel budget and keep the existed customers.