Samuel KADIO

Well versed Business Development specialist with 10 years of Management business Information systems administration experience, coupled with solid business computing and knowledge management acumen with a focus on service management that combines service management advisory services with Integrated Service Quality Information System (ISQIS) to improve overall service quality and customer satisfaction index for service focused organizations including financial institutions, retailers, Government, Telecommunication company, Hospital, and others.

CFS is a service management firm that combines Service Management Advisory Services with Integrated Service Quality Information Systems (ISQIS) to improve overall service quality and customer satisfaction index for service-focused organisations including financial institutions, retailers and others.

Internationally, CFS draws its clientele from discerning Fortune 500 companies and other industry leaders such as BMW, HSBC, Total, Marks and Spencer, NedBank, Lloyds TSB, Air France, South African Airways, AFROX Healthcare, Standard Chartered, CAT, ABSA, Barclays Bank to mention a few.

Our unique solutions are designed to assist our clients increase their customer retention factor while winning new customers.

Our research teams use advanced software to analyse data and generate real-time reports that provide integrated views of customer experiences.

Our specifically developed processes ensure that information is used to effectively change and empower managers within an organisation, resulting in customer satisfaction and revenue growth.

Our Solutions Overview
1. Service Management Advisory :
a) Strategy Development We assist organisations in defining service management strategy as well as establish a framework to ensure full implementation and monitoring of initiatives deployed in pursuit of excellent service culture and customer loyalty.
b) Process Redesign CFS assists service focused organizations to clearly define and document processes for service focused departments and set up communication channels for dissemination across the organization.

2. Integrated Service Quality Information System (ISQIS):
CFS provides an Integrated Service Quality Information System (ISQIS), which focuses on tracking service levels and driving continuous improvement in service quality. Our objective is to improve customer retention and growth through: measurement, creation of insight and setting strategic direction for service delivery.
The ISQIS is an aggregation of feedback tools which:
a) Encourages and enables management to incorporate the voice of the customer into decision-making
b) Reveals customer service priorities
c) Identifies service improvement priorities and guides resource-allocation
d) Aids tracking of a company’s service performance over time
e) Discloses the impact of service-quality initiatives and investments
f) Offers performance-based data to reward excellent service and correct poor ones.

The System encompasses four (4) service offerings namely:
a) Queue Management
b) Service Tracka©
c) Mystery Shopping
d) Surveys

3.Learning and Development Our capacity building initiatives are focused on equipping our clients’ personnel to deliver unbeatable services based on issues identified through any of the platformsunder the ISQIS.

Our Focus :
CFS employs a focused approach and best practice methodologies for gathering valuable feedback. Our tools allow customers to provide real-time feedback – just at the time they are having or have had the service experience. Our primary objective is to provide information that will enable our clients to define strategic direction for efficient service delivery as well as entrench a culture of excellence.
Further clarifications, contact us : cfs-ci@aviso.ci